Terms and Conditions

1. Who the other party is

2. What TheJay is today

TheJay is one network with four kinds of workspace on it, and they meet on the same booking, the same release and the same demo.

• For an artist — your music, releases, demos, promotion, network and bookings in one place. All of it works if you are the only person using it.
• For a booking agency — your roster, the artists who apply to you, your bookings and offers, the links your promoters use, and what each booking earned.
• For a label — your demo portal and A&R inbox, the artists you sign, the release projects you run and the campaign around each of them.
• For an organiser — a festival, a club night, a promoter, or a venue that operates a room: the events, the lineup and timetable, the venues, the riders and advances, and every artist's booking on one screen, whether or not they use TheJay.

Where an agency represents an artist who also uses TheJay, the two work on the same booking rather than on two copies of it. The artist decides what the agency may reach, permission by permission, and can end it at any time. Some things are never reachable by any permission at all: an artist's demos, unreleased tracks, outreach, content plan, captions, social accounts and contacts.

3. What it costs

Most of TheJay is free, permanently. Your artist profile, press kit and public booking page; your smart links; your whole catalogue; your bookings, calendar, contracts, riders and the links you send promoters; your events and everyone on their lineup, including artists who do not use TheJay; working with an agency or a label; receiving demos; your contacts and messages; planning your content; and inviting anybody to anything. None of that is a trial and none of it stops when you stop paying.

Pro costs €19,99 per workspace per month, or €199 per workspace per year, excluding VAT. It adds automatic publishing to your social accounts at the scheduled time, a larger outbound allowance, more storage, three names in the workspace instead of two, room for five people instead of three, and the lower fee on money you take through TheJay. The workspace is the unit: a person with two artist names pays once. A fourth name is a label or an agency, and that is Studio.

Studio costs €79 per organisation per month, or €790 per organisation per year, excluding VAT, and it is one plan for an agency, a label or an event company. It includes five people; each person after that is €12 per month. It adds an unlimited roster, unlimited releases, unlimited events on one board, the financial overview across all of them, and publishing on every name the organisation operates. The organisation — not the brand — is the unit, so however many artist names, imprints or event brands you operate, it is one subscription.

A new organisation gets thirty days of Studio, at no charge and with no card. When it ends nothing is deleted and nothing is removed: the workspace continues on the free plan, everything you have made stays readable and editable, and what is refused is only the next thing over a free limit.

There is no commission on your bookings. TheJay charges no percentage of any booking, fee, release or transaction on any published plan, and recording a booking you were paid for directly is free, on every plan, for ever.

Being paid through TheJay. A payment link on a booking is free on every plan. When money moves through one, TheJay deducts a fee from what the payee receives: on the free plan 1.5% of the amount, with a maximum of €30 for any one payment; on Pro or Studio 0.75%, with a maximum of €15 for any one payment. There is no minimum fee. The rate and the maximum that apply are fixed on the payment request when it is made and are shown before anybody pays; a later change to the rate does not reach a request already made. A booking recorded as paid directly carries no fee.

The one exception, and it only applies if you signed it. Some organisations trade with us under a separate written agreement instead of a subscription, under which TheJay charges a percentage of a booking that is confirmed in TheJay, with a minimum and a maximum per booking. Those terms are agreed with you in writing before they apply, the percentage that applies to a booking is fixed when that booking is confirmed, a later change to the agreement does not reach a booking already confirmed, and a booking that is cancelled or lost is not charged. If you have not signed such an agreement, none of this applies to you and you are charged no percentage of anything.

Your first name in your account is free. The current price, and the VAT that applies to you, are shown in your account before you confirm. The pricing page carries the full list.

AI is an optional add-on, not part of any plan. It costs €9,99 per workspace per month, excluding VAT, on any plan, and covers every name in the workspace: captions written from your own release, gig and voice, rewrites, content ideas, spoken notes turned into text, and reading an uploaded contract for its parties, fee, dates and obligations.

The add-on includes €5 of AI usage each month. The €9,99 is not €9,99 of usage: part of it pays for the AI features themselves and €5 of it is included consumption. What is left of the included €5 is shown in your account at all times, and it resets at the start of each billing month — unused included usage does not carry over. If you use it up, AI stops and says so. You can then buy AI credit, which does not expire, and credit you have bought keeps AI working even if you cancel the add-on.

Nothing is ever charged to you afterwards. There is no mechanism by which AI usage becomes a line on a later invoice. Automatic top-ups are off unless you switch them on, and switching them on requires you to set a monthly ceiling — there is no unlimited option. Without the add-on you have €0,25 of AI usage a month, spendable on captions, and TheJay's own non-AI text writer, which always works.

4. Payment and cancellation

Payment for Pro, Studio and the AI add-on runs through Mollie, monthly or yearly in advance, until you cancel. You can cancel at any time, with no notice period and no penalty; your paid period runs out and does not renew. The fee on money you are paid through TheJay is deducted at the moment that payment is made, and is never invoiced afterwards.

Agency booking fees are not charged in advance. They are gathered per month into a statement of the bookings that were confirmed in that month, and the amount billed is fixed on the statement when it is issued — a booking edited afterwards produces a correction on a later statement rather than a change to one already sent.

After cancellation your data stays as long as your account exists, and your public pages keep working — your EPK, your smart links, your demo links and the booking links you have given promoters. A link you left with thirty people does not die because you stopped paying. What stops is what Pro adds: TheJay no longer publishes to your social accounts, the larger outbound and storage allowances drop back to the free ones, and the fee on money paid through TheJay returns to the free rate.

5. Right of withdrawal for consumers

If you buy as a consumer you have 14 days to withdraw from the contract, without giving a reason. Email — and we refund within 14 days. If you ask us to start straight away, on withdrawal you pay only pro rata for what you used.

6. Your music and your material stay yours

This is a music product, so this section is not boilerplate.

• All rights in your music, masters, artwork, photos and writing remain entirely yours or with whoever already held them. We acquire no ownership, no co-ownership, no share of exploitation, no publishing right and no option on anything.
• You grant us only the limited, revocable right to store, display and transmit your material as far as needed to deliver the service to you — playing a demo on the link you share, showing artwork on your EPK, publishing a post you scheduled. That right ends when you delete the material or cancel your account.
• We do not train AI models on your music, your writing or your network, and we give them to nobody else to do so.
• We do not use your name, music or logo as a reference or in marketing without your separate prior consent.

You do warrant that you hold the rights to what you upload. Do not upload someone else's material without permission; on a well-founded notice from a rights holder we may make material inaccessible, and we will tell you with the reason.

7. Demo links, smart links and your network

A demo link shows you whether someone listened and how far they got. That is a feature measuring another person's behaviour, so two things apply to you:

• Tell the recipient you can see it. One sentence in your message is enough. You are the controller here — see the Data Processing Agreement.
• What you record about people must be defensible. The note fields are free; the law is not.

This does not apply to smart links: those count visits and clicks without a cookie, without an IP address, and without recognising anyone.

8. Publishing to social platforms

Where you can connect an account, TheJay posts on your instruction. In doing so:

• that platform's own terms also apply, and they are not ours;
• a post can be refused by the platform, for reasons we neither see nor can remedy;
• a connection can stop working because the platform changes something or you revoke access. That is not a failure on our side.

9. Files and limits

Uploads are currently kept in the database, with a limit of 12 MB per file. That is enough for artwork, an MP3 and short video, and too little for a WAV master. If we raise it, that is an improvement and not a change to these terms.

We may set reasonable limits on storage and use. If you hit one, email us — we would rather solve it than throttle you.

10. Availability

If a feature you depend on disappears, we say so at least 30 days in advance.

11. What you may not do

• upload material you do not hold the rights to;
• use the service for spam or unsolicited bulk messaging;
• record data about people for which you have no legal basis;
• circumvent security or overload the service;
• resell access or offer TheJay as your own service.

On a serious or repeated breach we may suspend access. We will say so with the reason, and beforehand where possible.

12. Liability

For consumers, statutory rules apply; nothing here limits your statutory rights. Further:

• Our liability is limited to what you paid in the twelve months before the event, with a minimum of €250.
• That limit does not apply in cases of intent or deliberate recklessness on our part, for death or personal injury, or where the law forbids a limitation.
• We are not liable for missed opportunities — a booking that fell through, a demo that went unheard, a post that did not go out — to the extent the law permits.
• We are not liable for what a connected platform does or fails to do.

13. Changes to these terms

We email substantive changes at least 30 days in advance. If you disagree, you may cancel free of charge before the effective date.

14. Complaints, governing law and disputes

Email — first; we respond within two business days. This agreement is governed by Dutch law and disputes go to the competent court in the Netherlands. If you are a consumer you keep the right to bring proceedings where you live, and you can use ec.europa.eu/odr.

The Dutch text is binding. This English translation exists for understanding; where they differ, the Dutch prevails.